This policy applies to the Virelio AI mobile application and related services available.
1. Information We Collect
We collect only the information needed to provide, improve, secure, and support Virelio AI.
1.1 Information You Provide
You may provide information directly to us, including:
- Text prompts, images, or other content you upload to generate videos
- Generated video requests and related creative settings
- Feedback, support messages, or email address if you contact us
- Information you choose to provide through forms, surveys, or support channels
Please do not upload content that you do not have the right to use or content that includes private, sensitive, or unlawful material.
1.2 App Usage and Diagnostic Data
We may collect information about how Virelio AI is used, including:
- App opens, feature usage, pages viewed, buttons tapped, and session activity
- Prompt or generation workflow events, such as generation start, completion, or failure
- Crash logs, performance data, error reports, and diagnostic information
- App version, timestamps, language, region, and general usage patterns
We use this information to operate the app, improve performance, fix bugs, understand feature usage, and make the service more reliable.
1.3 Device and Network Information
We may collect device and network information, including:
- Device model, operating system version, app version, language, and time zone
- IP address, network status, general location derived from IP address, and region
- Screen resolution, device settings, and basic technical identifiers
- Android Advertising ID or similar identifiers where permitted
This information may be used for security, analytics, fraud prevention, app functionality, advertising, and service improvement.
1.4 Advertising and Analytics Data
Virelio AI may use advertising, analytics, attribution, and monetization services. These services may collect or receive information such as device identifiers, advertising identifiers, IP address, app usage events, ad interactions, crash data, and approximate location.
Where required, we ask for your consent before using data for personalized advertising or similar purposes. You can also limit personalized advertising through your device settings.
2. How We Use Information
We use the information we collect to:
- Provide and operate Virelio AI
- Generate, process, preview, save, and improve AI video creation features
- Maintain app performance, troubleshoot errors, and prevent crashes
- Respond to support requests and user feedback
- Improve features, safety systems, user experience, and service quality
- Protect against fraud, abuse, unauthorized access, and misuse
- Show, measure, and improve ads where advertising is included
- Comply with legal obligations and enforce our terms and policies
3. User Content and AI Video Generation
When you upload images, enter prompts, or request video generation, your content may be processed by us and our service providers to create and deliver the requested result.
We may temporarily store uploaded content, prompts, generation metadata, and generated outputs as needed to provide the service, improve reliability, prevent abuse, resolve support issues, and comply with legal obligations.
You are responsible for the content you upload or generate. Do not upload, create, or share content that infringes copyright, violates privacy or publicity rights, impersonates others, contains unlawful material, or violates applicable platform policies.
4. How We Share Information
We may share information with trusted service providers and partners that help us operate Virelio AI, including:
- Cloud hosting and storage providers
- AI processing and video generation service providers
- Analytics and crash reporting providers
- Advertising, attribution, and monetization partners
- Fraud prevention, security, and abuse detection providers
- Customer support and communication providers
These providers may process information only as needed to provide their services to us or as described in their own privacy policies.
We may also disclose information if required by law, legal process, government request, or to protect the rights, safety, and security of Virelio AI, our users, or others.
We do not sell your personal information for unrelated third-party purposes.
5. App Permissions
Depending on the features you use, Virelio AI may request access to:
- Photos, media, or files, so you can upload images and save generated videos
- Camera, if you choose to capture an image for video generation
- Notifications, if you choose to receive generation status updates or app notices
- Network access, so the app can connect to online services
You can grant or deny permissions through your device settings. Some features may not work properly if required permissions are disabled.
6. Third-Party Services
Virelio AI may use third-party services for app functionality, analytics, advertising, attribution, monetization, cloud processing, and crash reporting. These services may process data according to their own privacy policies.
Examples may include:
- Google AdMob and Firebase: https://policies.google.com/privacy
- AppLovin: https://www.applovin.com/privacy
- Unity: https://unity.com/legal/privacy-policy
- Adjust: https://www.adjust.com/terms/privacy-policy
- ironSource: https://www.is.com/privacy-policy/
The specific third-party services used may vary by app version, region, device, and advertising configuration.
7. Data Retention
We retain information only for as long as reasonably necessary to provide Virelio AI, support users, maintain security, comply with legal obligations, resolve disputes, and enforce our agreements.
User content and generated outputs may be retained for a limited period to provide the requested service, support download or recovery features, improve reliability, prevent abuse, and handle support requests. Retention periods may vary depending on feature settings, service requirements, and legal obligations.
8. Security
We use reasonable technical and organizational measures to protect information against unauthorized access, loss, misuse, alteration, and disclosure.
However, no method of transmission or storage is completely secure. We cannot guarantee absolute security of information transmitted or stored through Virelio AI.
9. Your Choices and Rights
Depending on your location and applicable law, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of personal information
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Request a copy of your information in a portable format
- Lodge a complaint with a data protection authority
To exercise these rights, contact us at support@virelioai.com. We may ask you to verify your identity before responding.
You can also manage certain choices through your device settings, including app permissions, notification settings, and advertising identifier settings.
10. Users in the EEA, UK, and Switzerland
If you are located in the European Economic Area, the United Kingdom, or Switzerland, our legal bases for processing personal information may include:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Our legitimate interests, such as improving, securing, and operating the service
Where we rely on consent, you may withdraw it at any time.
11. California Privacy Rights
California residents may have rights under applicable privacy laws, including the right to know, access, correct, delete, and opt out of certain sharing or use of personal information.
To exercise California privacy rights, contact us at support@virelioai.com. We will not discriminate against you for exercising your privacy rights.
12. Children's Privacy
Virelio AI is not intended for children under 13. We do not knowingly collect personal information from children under 13.
If you are a parent or guardian and believe that a child has provided personal information to us, please contact us at support@virelioai.com. If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete it.
13. International Data Transfers
Your information may be processed and stored in countries or regions other than where you live. These locations may have data protection laws that differ from those in your jurisdiction.
Where required by applicable law, we use appropriate safeguards for international data transfers.
14. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will provide notice as appropriate, such as by updating the effective date or providing an in-app notice.
Your continued use of Virelio AI after an updated policy becomes effective means you accept the updated policy.
15. Contact Us
If you have questions, requests, or concerns about this Privacy Policy, contact us at:
support@virelioai.com